Privacy Policy – 98 Game Pakistan Data Protection Policy

This Privacy Policy explains how 98 game ("we", "us", "the Platform", "98 game") collects, stores, uses and protects the personal information of players ("you", "User") who access or use the services available at 98game.im.

We take privacy seriously. This document is written to be clear and straightforward – not buried in legal language designed to confuse. If you are a registered player on 98 game, or if you are simply visiting the website, this policy applies to you and we encourage you to read it in full.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which form part of your overall agreement with 98 game. By using 98 game, you confirm that you have read and understood this Privacy Policy and you consent to the data practices described within it.

98 game collects only the personal data that is genuinely necessary to provide you with our services, protect your account and comply with applicable legal and regulatory requirements. We do not collect data for the sake of collecting it.

2.1 Registration Data

• Full legal name as it appears on your CNIC or other identity document
• Date of birth (for age verification purposes)
• Pakistani mobile number
• Email address
• City and province of residence
• Account username and password (password stored in hashed form only)

2.2 Identity Verification (KYC) Data

• Copy of CNIC (Computerised National Identity Card) or other government-issued photo ID
• Selfie or photograph for identity matching purposes where required
• Proof of address where requested for higher-value accounts

2.3 Financial Data

• Easypaisa, JazzCash, NayaPay, SadaPay or bank account details used for deposits and withdrawals
• Transaction history: deposit amounts, withdrawal amounts, dates and payment methods
• Debit/credit card details where Visa or Mastercard is used (card numbers are not stored by 98 game – they are processed directly by our payment gateway partner)

2.4 Gaming Activity Data

• Games played, bet amounts, win and loss records, session durations
• Bonus claims, wagering progress and promotion participation history
• Responsible gaming tool settings (deposit limits, session limits etc.)

2.5 Technical and Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system version, browser type
• Session timestamps, login history and activity logs
• Cookie and tracking data (see Section 8)

2.6 Communication Data

• Support conversations, emails and chat transcripts between you and the 98 game support team
• Feedback, complaints and survey responses you choose to submit

98 game collects personal data through the following channels:

• Directly from you: when you register an account, make a deposit or withdrawal, contact support, participate in a promotion, or update your account settings.
• Automatically: when you use the 98 game platform, technical data such as your IP address, device information and session logs are captured automatically by our systems.
• Via cookies and tracking technologies: our website uses cookies and similar tools to improve your experience and analyse platform usage. See Section 8 for full details.
• From payment providers: when you make a deposit via Easypaisa, JazzCash or another supported method, we receive transaction confirmation data from the relevant payment provider.
• From identity verification services: where we use a third-party KYC verification provider, they may share verification results with us to confirm your identity.

98 game processes your personal data for specific, defined purposes. We do not use your data for purposes beyond those listed here without first obtaining your separate consent.

• Account management: to create, maintain and administer your 98 game player account, including processing your login, managing your balance and keeping your account settings accurate.
• Payment processing: to process deposits and withdrawals in PKR via Easypaisa, JazzCash and other supported payment methods. Payment data is required for every financial transaction on the platform.
• Identity and age verification: to confirm that you are who you say you are, that you are aged 18 or over, and that your account details are genuine. This is a legal and regulatory requirement for online gaming platforms.
• Fraud prevention and security: to detect and prevent fraudulent activity, unauthorised account access, money laundering, and any other misuse of the 98 game platform. Technical and behavioural data is central to this function.
• Customer support: to respond to your enquiries, resolve disputes, process complaints and assist with account issues. Support communications are retained to maintain a record of how your case was handled.
• Legal and regulatory compliance: to fulfil obligations under applicable law, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations and responsible gaming regulations.
• Platform improvement: to analyse how players use 98 game and identify where the platform can be improved. This data is typically aggregated and anonymised before analysis.
• Responsible gaming: to monitor gameplay patterns that may indicate a player is experiencing problems, to enforce responsible gaming limits you have set, and to provide the intervention tools available on your account.
• Promotional communications: to send you information about promotions, bonuses and platform updates. You may opt out of marketing communications at any time through your account settings or by contacting support.

98 game processes your personal data on the following legal grounds:

• Contract performance: processing your registration data, payment data and account management data is necessary to fulfil our contractual obligations to you under the Terms and Conditions you agreed to when registering.
• Legal obligation: identity verification, KYC processing and certain transaction records are required by applicable laws and regulations, including anti-money laundering legislation. We have no discretion to waive these requirements.
• Legitimate interest: fraud prevention, platform security, technical monitoring and certain analytics functions are processed on the basis of our legitimate interest in operating a secure, fair and functional gaming platform.
• Consent: where we process your data for marketing communications or non-essential cookies, we rely on your freely given and specific consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

98 game does not sell your personal data to any third party for commercial purposes. Full stop. We share data only in the specific, limited circumstances described below.

6.1 Payment Processors

To process deposits and withdrawals, we share necessary payment data with our integrated payment providers – Easypaisa, JazzCash, NayaPay, SadaPay and our card payment gateway partner. These providers receive only the data required to execute your specific transaction. Their handling of that data is governed by their own privacy policies and by the contractual obligations they have agreed to with 98 game.

6.2 Identity Verification Providers

Where third-party KYC or identity verification services are used to confirm your identity or age, we share the necessary identity documents and personal details with those providers. They process this data solely for the purpose of identity verification and are contractually prohibited from using it for any other purpose.

6.3 Game Providers

Some game titles on 98 game are provided by third-party game studios. Where technically necessary for game operation, limited account data may be shared with these providers. This is restricted to what is needed for the game to function correctly within the 98 game platform.

6.4 Legal and Regulatory Disclosure

98 game may be required to disclose personal data to law enforcement agencies, courts, regulators or government authorities where required by applicable law, by a valid legal order, or where we reasonably believe disclosure is necessary to protect the rights, safety or property of 98 game or its players.

Financial data on 98 game is handled with particular care given its sensitivity. A few important points for Pakistani players to understand.

7.1 Payment Data Storage

98 game stores the minimum financial data required to operate your account. Specifically, we record your transaction history (dates, amounts, methods) for account management and regulatory compliance purposes. We do not store full card numbers. Card payment details are processed directly by our PCI-compliant payment gateway and are not retained on 98 game servers.

7.2 Easypaisa and JazzCash

Your Easypaisa or JazzCash mobile number is stored in your account to facilitate deposits and withdrawals. This number is used only for payment processing purposes on 98 game. It is not used for marketing, sharing with third parties, or any purpose beyond the payment function it serves.

7.3 KYC and Identity Data

Identity documents submitted for KYC verification (CNIC copies, photographs) are stored securely and encrypted. Access is restricted to authorised 98 game personnel with a specific business need. KYC documents are retained for the period required by applicable regulations, after which they are securely deleted or anonymised.

If your account is closed, KYC and transaction records may be retained for up to 5 years after account closure to fulfil regulatory retention requirements. See Section 10 for full data retention details.

Like most websites, 98 game uses cookies and similar technologies to operate the platform and improve your experience. Here is what is actually used and why.

8.1 Strictly Necessary Cookies

These are essential for the platform to function. Without them, you cannot log in, maintain a session, or use any features of 98 game. These cookies do not require your consent as they are technically necessary.

• Session authentication tokens – keeps you logged in during your visit
• Security tokens – protects forms against cross-site request forgery
• Load balancing cookies – routes your requests to the correct server

8.2 Functional Cookies

These remember your preferences and settings to provide a more personalised experience:

• Language and display preferences
• Last-visited game categories
• Responsible gaming reminder settings

8.3 Analytics Cookies

98 game uses analytics cookies to understand how players use the platform – which pages are visited, where players encounter problems, and how the overall user journey can be improved. Analytics data is aggregated and does not identify individual players. You may opt out of analytics cookies through your account privacy settings.

8.4 Managing Cookies

You can control cookie settings through your device browser settings. Be aware that disabling strictly necessary cookies will prevent you from being able to log in or use the 98 game platform. For analytics and functional cookies, you may opt out without affecting core platform functionality.

98 game takes the security of your personal data seriously and has implemented technical and organisational measures appropriate to the sensitivity of the data we hold.

9.1 Technical Security Measures

• 256-bit SSL/TLS encryption: all data transmitted between your device and 98 game servers is encrypted in transit. Look for the padlock symbol in your browser's address bar.
• Data encryption at rest: sensitive personal data including identity documents and payment records are encrypted in our database storage.
• Secure password storage: account passwords are hashed using industry-standard one-way hashing algorithms. We cannot see your password – only you know it.
• Two-factor authentication: available on all 98 game accounts to add an additional layer of login security beyond your password.
• Continuous monitoring: our systems are monitored around the clock for suspicious activity, unauthorised access attempts and potential security incidents.

9.2 Organisational Security Measures

• Access to personal data is restricted to 98 game staff who have a specific, documented business need to access it.
• All staff handling personal data receive privacy and data security training.
• Third-party providers handling personal data on our behalf are contractually required to maintain appropriate security standards.

98 game retains personal data for as long as is necessary for the purposes it was collected, or as required by applicable law. We do not keep data indefinitely and we have specific retention schedules in place.

• Active account data: held throughout the life of your 98 game account and for a period after closure as required by regulatory obligations.
• KYC and identity documents: retained for a minimum of 5 years after account closure in compliance with anti-money laundering regulations.
• Transaction records: financial transaction data is retained for a minimum of 5 years after the transaction date for regulatory and audit purposes.
• Support communications: retained for 3 years after the conversation is closed, unless a longer period is required by a specific dispute or legal matter.
• Marketing preferences: retained until you opt out or request deletion, at which point removed from active marketing systems promptly.
• Technical logs: server and security logs are typically retained for 90 days then deleted, unless retained longer as part of a specific security investigation.

When personal data is no longer required and the applicable retention period has expired, 98 game securely deletes or anonymises that data so that it can no longer be linked to you as an individual.

As a 98 game player, you have genuine, exercisable rights over your personal data. These are not just theoretical – they are rights 98 game is committed to honouring.

To exercise any of these rights, contact 98 game support at support@98game.im. We will respond within 30 days of receiving your request. We may need to verify your identity before processing a data rights request to protect against unauthorised access to another person's information.

98 game is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, make a deposit or participate in any game or betting activity on 98 game.

We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that personal data has been collected from a person under 18, we will immediately close the relevant account, delete the personal data concerned, and return any deposits made.

If you are a parent or guardian and believe that a minor has registered an account on 98 game, please contact us immediately at support@98game.im. We take this extremely seriously and will act without delay.

Age verification is a core part of the 98 game registration and account operation process. We use a combination of registration data, identity documents and behavioural signals to detect and prevent underage access.

98 game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When changes are made, the revised policy will be published on this page with an updated effective date shown at the top of the document.

For significant changes to the way we use your personal data, we will provide notice through your registered email address or through an in-platform notification when you next log in, giving you the opportunity to review the changes before continuing to use 98 game.

Continued use of 98 game after changes to this policy are published and notified constitutes your acceptance of the updated policy. We recommend reviewing this page periodically, particularly before making any major account changes or large deposits.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how 98 game has handled your personal data, please contact us:

• Email: support@98game.im
• Subject line for data requests: "Privacy Request – [Your Account Username]"
• Response time: within 30 days of receiving your request
• Support hours: 24 hours a day, 7 days a week
• Languages: English and Urdu

We take all privacy enquiries seriously and will respond promptly. If you are not satisfied with our response to a privacy concern, you are entitled to raise the matter with the relevant data protection authority in your jurisdiction.